Our HistoryAfter over 150 years of customer service, our history is very important to us.
145 Years Ago:
A contract with Middlesex Mutual Assurance in Middletown, CT back in 1858 is the earliest record of our company. Our agency code with this organization is #59, meaning this business appointed us as their 59th agency. This record shows that The Stone Agency has had a contract with Middlesex Mutual Assurance for 145 years!
Early 20th Century:
Transaction records of The Stone Agency by the Stone family have been found going back to 1915. The record book covers the years 1915 to 1937. This book is interesting reading as it shows claims information for average losses during this period. Lightning, chimney and candle fires were frequent. The payments on these claims averaged about $25. In 1923, a thief stole a Dodge automobile, and the insured was paid $150 for his stolen car. Back in 1930, there was a claim where an automobile hit a boy on a bike. The payout was $35.
1950’s to 1970’s:
The Stone Agency was owned and operated by the Stone family. The agency was located on the Green in Guilford and served the greater Guilford community. In 1971 the business moved to its new location (a converted gas station building) at 35 Boston Street, Guilford. Three generations of the Stone Family were present at the grand opening: Grandfather Elliot W. Stone, Father Charles Merrill Stone, and the then 24-year-old son, Leverett C. Stone. The agency continued to be a family run business until 1987 when the first non-family member became a partner. In the 1980’s the biggest change at insurance companies was automation through digital computing.
The present day and changing with the Times:
The challenge in the 1990’s was to make the transition from a family run business to a corporate run business. This evolution necessitated planning, formalizing procedures, making staff assessments and making another major automation upgrade. In this period, the company recruited a Commercial Lines Sales Manager and a Personal Lines Sales Manager. The Commercial Lines position was held by Robert J. Oman, CPCU, and the Personal Lines by Douglas F. Danaher, CIC. A very large agency in New Haven employed both of our co-owners, helping them bring “bigger thinking” to the community-based Stone Agency.
As an agency, we continue to grow and improve while remaining independent. We are meeting the challenges of being a small business when most small companies have been forced to sell, merge and consolidate. Certain things change with time, like the cost of a fire policy, or the size of a claim settlement, but there are also things that have stayed the same. For us, service to the Greater New Haven and Shoreline communities as an independent agency for over 150 years has been our consistent promise.